Customer Relations Manager Job Role Description, Salary Range and Qualification Requirement

Customer Relations Manager Job Role Description, Salary Range and Qualification Requirement

Job Role: Customer Relations Manager

Job Description:

The Customer Relations Manager is responsible for managing and maintaining positive relationships with customers and ensuring that their needs and concerns are addressed in a timely and efficient manner. They are responsible for identifying and resolving customer issues, implementing customer service policies and procedures, and providing training and support to customer service representatives.


  • Respond to customer inquiries, complaints, and feedback in a timely and professional manner
  • Identify and resolve customer issues and complaints, and escalate them to the appropriate department or manager as necessary
  • Monitor and analyze customer feedback to identify trends and opportunities for improvement
  • Develop and implement customer service policies and procedures to ensure that customers receive consistent and high-quality service
  • Train and support customer service representatives to ensure they have the necessary skills and knowledge to provide excellent customer service
  • Collaborate with other departments and managers to ensure that customer service is integrated into all aspects of the business
Minimum Requirements and Qualifications:
  • Bachelor’s degree in business, marketing, or a related field
  • 5+ years of experience in customer service or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze and interpret data and customer feedback
  • Experience with customer service software and tools
  • Strong problem-solving and conflict resolution skills.
Salary Range:

The salary range for a Customer Relations Manager in the USA can vary depending on the company and location, but typically ranges from $50,000 to $80,000 per year.

Get Jobs USA app:
Like what you read? Get Jobs USA app or Rate-Us.

Share this job with friends and family:
Share on Twitter / Share on Facebook / Share on Reddit Notice!
Audience discretion is needed, Read TOS.
Post New Job / Post Job Wanted / Jobs USA
App & Rate-Us / Sub Job Updates / Category
Are You An HR Educator (Submit Guest Post)

Leave a Reply